New York City has filed a lawsuit against the nation’s third-largest wireless carrier T-Mobile.
The lawsuit claims T-Mobile violated New York’s consumer protection law by allegedly selling used phones as new.
But the allegations don’t stop there.
The city also claims T-Mobile has adopted other deceptive practices including enrolling customers in expensive plans without their consent, lying about its refund policy as well as overcharging customers and failing to provide them with legal receipts.
The lawsuit follows a year-long investigation into T-Mobile and its Metro stores, alleging the company violated New York City’s consumer protection law thousands of times.
T-Mobile tells USA Today it’s taking the allegations very seriously and is investigating the claim so it can respond to the lawsuit.